Business Solutions - Consultant Overhauls Healthcare = Client's 550-User Network

From: Subject: Business Solutions - Consultant Overhauls Healthcare Client's 550-User Network Date: Sat, 24 Jan 2004 22:22:36 -0500 MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_NextPart_000_004C_01C3E2C8.91CA80D0"; type="text/html" X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165 This is a multi-part message in MIME format. ------=_NextPart_000_004C_01C3E2C8.91CA80D0 Content-Type: text/html; charset="Windows-1252" Content-Transfer-Encoding: quoted-printable Content-Location: http://www.businesssolutionsmag.com/Articles/2003_08/030811.htm Business Solutions - Consultant Overhauls Healthcare = Client's 550-User Network

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Consultant Overhauls = Healthcare=20 Client's 550-User Network

Trinity Consulting earned = a=20 nine-month networking, development, and video = production=20 project that included hardware, software, and training = services.

Business Solutions, = August=20 2003

Written by Dan=20 Schell

These days, VARs and integrators targeting the = healthcare=20 market are focusing on ways to help clients meet HIPAA = (Health=20 Insurance Portability and Accountability Act) = standards.=20 However, the healthcare company referred to Trinity = Consulting=20 (Marlborough, MA) had more than just HIPAA to worry = about.=20

The client was a nonprofit provider of emergency=20 psychiatric care/counseling with several dozen = treatment=20 facilities. "Acquisitions during the past three years = had=20 doubled the company's number of treatment facilities,=20 personnel, and computer systems," explains George = LaVenture,=20 president and CEO of Trinity. "Each new company had = different=20 computer systems, operating systems, service packs, = firmware,=20 desktop clients, network capabilities, and bandwidth=20 requirements. These systems weren't communicating as=20 efficiently as the company would have liked, and they = wanted=20 to start streaming video of counseling services and = training=20 courses."

Limit Downtime For Installation = Services
Although=20 the customer had some UNIX users, most were using = older=20 versions of Microsoft platforms (i.e. Windows NT = version 4).=20 In addition, all of the client's sites were networked = through=20 a combination of cable, DSL (digital subscriber line), = or ISDN=20 (integrated services digital network) connections.

Trinity used protocol analyzers and network usage = monitors=20 to determine the low, middle, and high points in = bandwidth=20 usage. This helped determine when to install the new = equipment=20 so downtime could be limited. "We needed to plan the = security=20 structure and management of the disparate systems and=20 telecommunications," LaVenture says. "Ultimately, we = designed=20 a package for a multiple-site user rather than one = with=20 numerous oases of technology."

A Standardized Software Strategy
With = nearly 550=20 users on the network, the client was unable to replace = or=20 upgrade all of its network infrastructure, hardware, = and=20 software at once because of budgetary constraints. = Thus, the=20 back office and some desktop changes occurred during a = nine-month period, with the remaining desktop systems = being=20 replaced in phases.

Some of the first changes made occurred in the = client's=20 back office where Trinity consolidated servers and = reassigned=20 the extras for use as security servers at remote = sites. In=20 addition, Trinity standardized the client's firmware = and=20 service packs and installed Microsoft Windows 2000 = Server,=20 Windows 2000 Advanced Server, Exchange Enterprise = Edition,=20 Exchange Server, ISA (Internet Security and = Acceleration)=20 Server, SMS (Systems Management Server), and SQL = Server.=20 VERITAS Backup and Symantec Anti-Virus were also = installed.=20 Desktop users were upgraded to Windows 2000 = Professional and=20 Office XP. LaVenture said the software installation = was=20 straightforward, but Microsoft did provide some=20 recommendations regarding ISA Server and the client's = security=20 needs.

Maximize Bandwidth With Improved Network=20 Design
Trinity needed to improve the client's = network=20 performance by providing better protocol management. = "You=20 don't need IPX [Internetwork Packet Exchange]-based = protocols=20 in a TCP (an open computer communications = language)-type of=20 environment," LaVenture explains. "Thus, we reduced = the number=20 of protocols to increase available bandwidth."

Trinity also switched the client from a cascaded, = hub-based=20 network to a collapsed, backbone-type of network using = Cisco=20 switches and CAT 6 network cabling. (Not all sites = were=20 upgraded to CAT 6.) This change provided 100 Mb = (megabit)=20 performance as compared to the sub-10 Mb performance = achieved=20 with the hub-based system. The switches also allowed = the=20 agency to perform protocol and port control = management, which=20 enhanced security. Part of this effort was due to the=20 customer's plans for video conferencing.

Offer Various Forms Of Training
Trinity = produced=20 five counseling training videos for on-demand viewing = across=20 the client's network. The consultant also provided = hands-on=20 software training for key desktop users and all = support staff.=20 In addition, Trinity designed a risk analysis, = disaster=20 recovery plan, and documents such as network = architecture=20 designs, operations guides, and best practices guides. =

"The client's network is easier to manage and more = secure=20 than it has ever been," claims LaVenture. "As its = business=20 grows, it plans to continue working with us on server=20 clustering and load balancing strategies for its = e-mail=20 system."

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